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Message 1 of 14

Deleting Sub Accounts BT Yahoo M

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Ok, let's try this again, for the last few years i cannot delete 3 sub accounts i have created they are Bt Yahoo ones, i can delete a BT ones but not BT Yahoo ones, 

 

Surley this should have been sorted by now any mods out there willing to help out.

 

Many thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Deleting Sub Accounts BT Yahoo M

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When you last reported this

 

https://community.bt.com/t5/Email/Problem-Deleting-Sub-Email-Accounts/td-p/1701510

 

you were offered the assistance of a moderator and although it was taking some time he stated he would chase the matter up for you but you declined this. Are you now wanting him to chase it up?

 

 

 

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Message 3 of 14

Re: Deleting Sub Accounts BT Yahoo M

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Thanks for the swift reply,  after they tried everything they could nothjing seemed to be working, the moderator tried and i felt like i was wasting this time, no matter what they tried they just couldnt delete them from thier end, i thought by now, BY would have got thier act together, and sorted the problem out.

 

Yes i would like assistance but i cannot take phones calls, any communication will have to be done through email or Pm if that is possible.

 

Thanks for your time..

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Distinguished Sage
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Message 4 of 14

Re: Deleting Sub Accounts BT Yahoo M

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I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.


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Moderator
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Message 5 of 14

Re: Deleting Sub Accounts BT Yahoo M

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Hi @jeffb,

 

I'm sorry your having difficulties in getting those old sub accounts deleted. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Message 6 of 14

Re: Deleting Sub Accounts BT Yahoo M

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@gg30340 @PaddyB Many thanks for your time, it really is much appreciated

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Moderator
Moderator
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Message 7 of 14

Re: Deleting Sub Accounts BT Yahoo M

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@jeffb This is a quick message to let you know that I've raised this with our email team for further investigations and I'll get back in touch as soon as I have any updates.

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Message 8 of 14

Re: Deleting Sub Accounts BT Yahoo M

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@NeilO  Many thanks indeed.

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Message 9 of 14

Re: Deleting Sub Accounts BT Yahoo M

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@NeilO  Good morning, i had someone ring me this morning, from overseas, asking what my problem was, i told him the issue, he response was, just click on the delete button, i told him that does not work, and i have been having this problem for over a 12 months his response was it does take time !!! Honestly i really am lost for words, i waited in two hours for that call. not your fault at all, but just letting you know.

 

Thanks

 

 

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Message 10 of 14

Re: Deleting Sub Accounts BT Yahoo M

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Hi @jeffb im really sorry about that, leave this with me I've raised a case with specialists requesting they fix this and I will update you as soon as I hear back.

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