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DonnaD
Beginner
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Message 1 of 13

Deleting an email subject account

I have an email account with bt.  I created a friend's and family sub account which I would now like to delete.  Having spoken to BT on the phone it appears that an email option should come up in my manage broadband extras, but it does not. They said that they would solve the problems within 5 working days but still unable to delete after 2 weeks.  I also mentioned that I am no longer able to get my emails on my computer.  It states my settings are out of date.  Don't know if this is connected to my other problem or not. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Deleting an email subject account

Go to MyBT > Package > Included extras > Manage BTemail

How are you trying to access your emails, via webmail or a mail client/app. Can you login and collect mail ok here

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DonnaD
Beginner
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Message 3 of 13

Re: Deleting an email subject account

I can access email by logging into bt.com but otherwise using Mailbird as an email app.  

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DonnaD
Beginner
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Message 4 of 13

Re: Deleting an email subject account

Manage bt email does not come up as an option in my bt broadband extras.

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Distinguished Sage
Distinguished Sage
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Message 5 of 13

Re: Deleting an email subject account

 

maildelete.jpg

Scroll down to Broadband BTEmail

The settings for your mail app can be found here

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DonnaD
Beginner
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Message 6 of 13

Re: Deleting an email subject account

When I go to this page my included extrs are listed as follows:

Security - BT Web Protect, BT Virus Protect, BT Cloud, BT Parental Controls, BT Call Protect, True Key

Broadband - BT Wi-Fi

BT Apps - My BT app, BT Wi-fi app, BT Cloud app, BT Virus Protect.

When I spoke to an advisor on the phone they told me there should be an option to manage my email under the Broadband section but it is not there. 

 

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Deleting an email subject account

Hmm, indeed there should be.

I think we might need to get the mods involved, I will ask them to respond.

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DonnaD
Beginner
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Message 8 of 13

Re: Deleting an email subject account

Thank you
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Moderator
Moderator
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Message 9 of 13

Re: Deleting an email subject account

Hi @DonnaD

Thanks for posting, sorry to read you are having problems removing your sub account. I have sent you a private message with the details we need to investigate this for you.

For convenience you can view your private messages by clicking here 

Thanks

Stuart

Community ModeratorStuartH
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DonnaD
Beginner
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Message 10 of 13

Re: Deleting an email subject account

Many thanks for your help, I am now in touch with a moderator who may be able to resolve my issue.