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Andrewljk
Beginner
3,892 Views
Message 1 of 34

Difficulty logging on to email

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Hallo. I have suddenly become unable to log in to my BT email via Webmail. Indeed I can't even access the log in page! However I have no problem logging in from another computer. So clearly something isn't allowing my computer to connect to the BT log in page. Any ideas? 

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33 REPLIES 33
leaddclu
Beginner
3,634 Views
Message 2 of 34

Always use btinternet.com - today cannot access emails -black cogwheel keeps whirling in centre

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Always use btinternet.com (not yahoo) - today cannot access emails - a small black cogwheel keeps whirling around in centre of page - please help!

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 34

Re: Difficulty logging on to email

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Try clearing the cache, cookies and history from your browser or try another browser.

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ffmitchell
Contributor
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Message 4 of 34

Re: Always use btinternet.com - today cannot access emails -black cogwheel keeps whirling in cent

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Me too ! Tried with both our lap-top and our PC.
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PeterE17
Aspiring Contributor
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Message 5 of 34

Re: Always use btinternet.com - today cannot access emails -black cogwheel keeps whirling in cent

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I can't help but can confirm that I have the same problem, just the cogwheel spinning in the screen centre. 

But ... if you go to your browsers settings page and clear all your BT cookies, you will be able to log in from your normal shortcut (enter email address and password, etc). 

This is not a solution, just a work-round until BT fix things because I can't clear my cookies every time I need to use my mail. 

 

 

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Andrewljk
Beginner
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Message 6 of 34

Re: Always use btinternet.com - today cannot access emails -black cogwheel keeps whirling in cent

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Same for me, strangely there is no problem when I try to log in from my wife's computer.

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Andrewljk
Beginner
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Message 7 of 34

Re: Difficulty logging on to email

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I'll try that, thanks.

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Andrewljk
Beginner
3,847 Views
Message 8 of 34

Re: Difficulty logging on to email

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It worked!

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PeterE17
Aspiring Contributor
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Message 9 of 34

Re: Difficulty logging on to email

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@Andrewljkwrote:

It worked!


 

Does it work consistently, that is, more than once? I have to clear cookies before every login attempt. 

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Andrewljk
Beginner
3,833 Views
Message 10 of 34

Re: Difficulty logging on to email

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Yes, I've just discovered that I'm having to do the same. I don't know why. It's very annoying.

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