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Aspiring Contributor
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Message 1 of 17

Disappearing sent items file.

My sent items file has disappeared for the second time in a week. Can anyone help with a link to retrieve them. It worked last time but I have lost the link as well.

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Expert
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Message 2 of 17

Re: Disappearing sent items file.

Hi,
Are you using Outlook, Thunderbird or the BT WebMail to access your mail?
Thanks
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Aspiring Contributor
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Message 3 of 17

Re: Disappearing sent items file.

Yahoo
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Distinguished Sage
Distinguished Sage
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Message 4 of 17

Re: Disappearing sent items file.

Is it BTYahoo or just a Yahoo email account?

Do you access the account using a web browser or do you use an email client/app?

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Aspiring Contributor
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Message 5 of 17

Re: Disappearing sent items file.

It is BTYahoo.
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Distinguished Sage
Distinguished Sage
502 Views
Message 6 of 17

Re: Disappearing sent items file.

.... and the answer to the second part of my question is?

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Aspiring Contributor
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Message 7 of 17

Re: Disappearing sent items file.

Sorry. Don’t understand much of the language of I.T. I use a web browser. Last week BT told me to go to yahoo and gave me a link which worked after several goes. Thanks for trying to help me.

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Distinguished Sage
Distinguished Sage
487 Views
Message 8 of 17

Re: Disappearing sent items file.

Please remove your email address. This is a public forum and you could end up getting more spam than  you can handle.

You can do that by clicking on the three dots at the right hand side of your post and select "edit".

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Distinguished Sage
Distinguished Sage
472 Views
Message 9 of 17

Re: Disappearing sent items file.

Going by your previous posts I presume it is this link that you tried.

https://help.yahoo.com/kb/SLN2552.html?guccounter=1

Your sent emails should not just randomly delete them selves. Do you use your email on another device such as a phone/tablet or another computer?

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Aspiring Contributor
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Message 10 of 17

Re: Disappearing sent items file.

I will try the link thanks. I do use an I Pad and an analogue phone. 

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