Downloading attachments

[PAS1]

Thanks for suggestions re downloading and printing, however, I just want to download and not print many of my email attachments.  Still haven’t solved the problem!

[Navman2]

Unfortunately this just seems like a place let steam off, BT doesn't seem to bother to step and help us. I've only been able to open or download attachments once, then I shut down my computer, reopen it then I  can open or download a second attachment. Seems either Chrome or Windows related. No problems with viewing every attachment in the same dialogue from my phone. 

[gg30340]

I have just used Chrome, Edge, Firefox and Opera to download attachments without any problems.

As I previously posted, to download attachments you need to either click on the attachments name or go to the three small dots to the right of the attachment and click on that and then click on download. The attachment will then be downloaded to your download folder.

If you click on the attachment icon this will open the attachment within your email and allow you to view it. You can also view it by clicking on the three dots to the right hand side and selecting view.

If this does not work on your email account have you checked to see what folder your browser is set to download to?

Have you checked to see if your browser is set to show when a download starts?

Is your browser up to date?

Have you tried clearing the browsers history and cookies?

Do you have any browser extensions or add-ons. If so try turning them off one at a time to see if it is blocking the downloads.

Have you checked your Antivirus software to see if it has a setting to prevent email downloads?