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Message 21 of 23

Re: And again Re: Dreaded Outlook Password popup again


@jethro wrote:

I would expect at least a courtesy post from the Moderators to indicate if this is not something that they wish to pursue.


The moderators post on threads to indicate they will have a look at a problem. They do not post on threads that they will not pursue things. If they did that they would have to post on every thread!

 

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Message 22 of 23

Re: And again Re: Dreaded Outlook Password popup again

Going back to my original suggestion to increase the server timeout, you seemed to imply there was no setting. I've just checked my Outlook 2021 & there is one there.

Go to File > Account Settings & click on the down arrow in the box to expand the options, the click Server Settings.

The default display is Incoming, which you need to change to Outgoing. In 2021 that's in bold at the bottom of the box. There you should find a slider to adjust the period before an attempt to log onto the the server times out.

Screenshot 2024-04-05 153241.png

If the server is just slow responding then that should give it more time before throwing an error. But if the server isn't responding at all then it will still error eventually. 365 may look different but I'd be surprised if the setting was absent altogether.

 

 

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Message 23 of 23

Re: And again Re: Dreaded Outlook Password popup again

Hi, You are not the only one who suffers from this. I constantly do. Have 4 email accounts across the family and the repeated request of a password by outlook is a very common occurrence (even when you can happily long on to webmail). Sometimes it rectifies itself, sometimes it doesn’t. Usually it only applies to one account at any one point which the others working fine but I always worry when adding email to a new device as I never know if the outlook app will work.. The only help I have received from the BT mail support team is to say turn off any vpns otherwise there has been no help or support. It is very frustrating.

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