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vhdsl_user
Contributor
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Message 40 of 64

Re: Missing drop-down menu for switching between accounts.

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Kayell
Contributor
478 Views
Message 41 of 64

Re: Missing drop-down menu for switching between accounts.

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Hellooooo.....  Is there any prospect of this issue being resolved anytime soon?  I'nm getting very tiried (and nervous) of the current wading through treacle process.

 

Can any of the mods shed any more light on this, please?

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LOZT
Newbie
474 Views
Message 43 of 64

Re: Missing drop-down menu for switching between accounts.

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I've got this issue too. I tried explaining this on the Online Chat, even sending screenshots, but they kept telling me the same thing over & over again (to set your main account as 'favourite' etc) and they weren't listening to what I was telling them. After 40 minutes on Chat, they then rang me & were really patronising, making it sound like I was stupid.

She asked me to log into my account - I replied "which one? Email account or BT Account?", she replied "yes" - my hubby laughed when I just banged my head on table & sighed loudly!

In the end I was told to just "try again tomorrow".

 

I've tried Chat again today and straight away been told it's an issue they are aware of and are trying to fix! 

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munez26
Newbie
512 Views
Message 44 of 64

Re: Dropdown list to other email addresses has dissappeared

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Hi Lotz got the same problem, can someone please offer a remedy?

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jodiesmum
Aspiring Contributor
505 Views
Message 45 of 64

Re: Dropdown list to other email addresses has dissappeared

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This has happened to me also. Started late last week.

 

Now suspect my emails are not being sent or received.

 

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Highlighted
emb0161
Aspiring Contributor
499 Views
Message 46 of 64

Re: Dropdown list to other email addresses has dissappeared

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It you go to My BT and log in and then go to Email, the drop down comes back, but if I go straight to emails its not there.

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emb0161
Aspiring Contributor
573 Views
Message 47 of 64

Re: Dropdown list to other email addresses has dissappeared

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I am now getting 3 copies of most emails!!! but now able to send to hotmail addresses

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GPOman66
Beginner
560 Views
Message 48 of 64

Re: Dropdown list to other email addresses has dissappeared

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Posts: 3
Registered: ‎04-07-2016
 
0
 

Hi,

 

Have already posted one solution, here is a different work round.

 

No idea (and probably BT haven't as well ) when, if ever, it will get sorted.

 

Click on"My BT"

 

Log in  (email address + password)

 

Go to "My extras" (bottom of screen)

 

Go to BT Mail

 

Click on "Manage BT mail"

 

This will bring up your list of accounts & sub accounts

 

your primary account should be first (make it favorite)

 

now save this as a favorite

 

now to get your primary acount up (with sub account menu)

 

select this favorite

 

next comes BT.com login screen

 

login and you will be back to your emails list - click on "go to inbox"

and you will be back to your primary email account, with sub account menu.

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Ben2
Aspiring Contributor
539 Views
Message 49 of 64

Re: Dropdown list to other email addresses has dissappeared

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Hi, I too have lost my drop down list of e-mail addresses. Following your advice is fine and confirms that it has been set up correctly and has worked until now with no problems. The bit about Primary Account with Sub Menu is where it goes wrong I can't select a Favorite it won't allow it. I have even tried changing which e-mail address is Favorite but makes no difference.

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Moderator
Moderator
530 Views
Message 50 of 64

Re: Dropdown list to other email addresses has dissappeared

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Hi guys,

 

Thanks all for posting. I've merged the threads so we have all your details in the one place. We've got a new help article that should help with this issue so can you take a look at Viewing multiple mailboxes from email logins and BT IDs. Let us know how you get on with it.

 

Cheers

 

David

Community ModeratorDaveM
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