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Aspiring Contributor
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Message 1 of 43

Dumb question from newbie

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Hi

I've used Outlook for years but struggling to do so much as the basics with BT on line.

Now for that dumb question- how do you reply to an email that has come in ? I can't see anything resembling a reply button anywhere?

Thanks 

Carol 

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Distinguished Sage
Distinguished Sage
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Message 2 of 43

Re: Dumb question from newbie

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Presumably you are using webmail via your browser.

 

Log onto your email account and if you want to reply to an email, when the email is open click in what looks like a bent arrow pointing left, which is next to the compose button at the top of the email.

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Distinguished Guru
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Message 3 of 43

Re: Dumb question from newbie

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@Carolcroft wrote:

Hi

I've used Outlook for years but struggling to do so much as the basics with BT on line.

Now for that dumb question- how do you reply to an email that has come in ? I can't see anything resembling a reply button anywhere?

Thanks 

Carol 


Hi, welcome to the forums.

 

In addition to the "arrow", when looking at an email - at th bottom of the email is the wording associated with the icons

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Aspiring Contributor
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Message 4 of 43

Re: Dumb question from newbie

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Many Thanks Cat Happy

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Distinguished Sage
Distinguished Sage
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Message 5 of 43

Re: Dumb question from newbie

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Dumb question back, why have you stopped using Outlook? It is far superior to webmail.

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Aspiring Contributor
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Message 6 of 43

Re: Dumb question from newbie

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Hi

I have every intention of going back to Outlook as soon as possible but haven't got my head around sorting it yet ! 

 

I may well  be back for some advice on that before too long.

 

In the meanwhile, how can I stay logged into BT for longer than about a minute? I seem to be logging into BT every minute or so which is driving me potty? Can't you just leave it open to dip in and out of? Any help much appreciated on either front.

 

Regards

 

Carol 

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Distinguished Sage
Distinguished Sage
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Message 7 of 43

Re: Dumb question from newbie

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I would give up on webmail and go back to Outlook. Settings are

Server  mail.btinternet.com

Incoming port 993 for IMAP or 995 for POP3 SSL selected

Outgoing port 465 SSL selected, requires authentication ticked

Username full xxxx@btinternet.com address.

 

Make the settings manually rather than using the wizard.

 

If you have only just moved to BT, I wouldn't even bother with a btinternet email address and just have a Gmail address.

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Recognised Expert
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Message 8 of 43

Re: Dumb question from newbie

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A PC eMail client like Outlook is superior to Webmail every time. Don't even leave your emails on the server but download them instead.

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Aspiring Contributor
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Message 9 of 43

Re: Dumb question from newbie

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Many Thanks - very helpful - I will have a go and see if I can set it up- working for a while but as soon as I get some free time

 

Many thnaks- much appreciated 

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Aspiring Contributor
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Message 10 of 43

Re: Dumb question from newbie

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I've tried setting up as POP 3

 

I've just put the numbers 995 and 465 in the boxes for Incoming mail server and outgoing mail server  - do I need more than that? I am getting failed messages when I test. 

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