To add your email account to Outlook you need to set up a new account manually and insert the following settings:-
Email address: Full btinternet email address
Account type: IMAP or (POP)
Incoming server: mail.btinternet.com
Outgoing server: mail.btinternet.com
User name: prefix only of email address
Password: Email password
Tick remember password
Do not tick Require password auth (SPA)
Click Button More settings
Tick box my out going server requires authentication
Tick box use same as incoming
Do not tick log onto incoming server
Incoming server 993 or (POP 995) Tick requires SSL
Outgoing server 465 Use following type encryption SSL
Hi Thanks for all that- I have found the advanced settings and have put in everything as you have advised but I am getting a small box popping up asking for Network password. I've put my BT password in here but not accepted. ANy ideas?
This was one of the reasons I changed my account because my former ISP weren't able to advise me what to put in here (Talk Talk couldn't answer for Tesco customers even though they had taken over their accounts)
Not sure why you are getting a popup for a 'Network' password. Can you post a screenshot of the popup please, mask any personal details, if it shows any, before posting though.
I assume you have edited your username. Is it showing your full btinternet email address?
You were recommended to enter your details manually, not to Test Account Settings as you are doing. It is more reliable.
Yes - I had deleted my user name for privacy before I did the screenshot
The server address comes up with mail.btinternet.com (which I entered on the first screen given to me after selecting to manualy input the details. This is greyed out and picks it up from the field of input so I can't overtype my full BT email address.
Yes I did the manual input but still got a button saying test settings hence the test.