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Aspiring Contributor
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Message 21 of 43

Re: Dumb question from newbie

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above continued- next to the advanced settings - there is a Connection tab and this is set to  connect to Local Area Network LAN. There is another option- connect to phone line- perhaps I should be using this instead of LAN??????

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Aspiring Contributor
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Message 22 of 43

Re: Dumb question from newbie

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Cntd from above- I've been googling on this problem and came up with this paragraph (am sure the password is correct) and BT never had a network password on here before. I did with Tesco but have cancelled that account. An alternative issue was as  below

 

You saved the password but the registry contains incorrect information for the Protected Storeage system provider subkey for the user account .  

 

Can anyone suggest what to try please? 

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Distinguished Sage
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Message 23 of 43

Re: Dumb question from newbie

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@Carolcroft wrote:

Hi

 

Yes - I had deleted my user name for privacy before I did the screenshot

 

This is greyed out and picks it up from the field of input so I can't overtype my full BT email address.

 

 

 


But did it show your full  xxx@btinternet.com address or just the xxxx part? If it only showed the xxxx part, delete the account and start again and make sure you enter the full details when asked to enter username.

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Recognised Expert
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Message 24 of 43

Re: Dumb question from newbie

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The Network pwd is just the pwd of the POP3 server. It's just Outlook terminology & nowt to do with BT.

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Message 25 of 43

Re: Dumb question from newbie

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But, @licquorice, @gg30340 told the OP to enter just "prefix only of email address". Which is it to be?

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Distinguished Guru
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Message 26 of 43

Re: Dumb question from newbie

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@Carolcroft wrote:

Cntd from above- I've been googling on this problem and came up with this paragraph (am sure the password is correct) and BT never had a network password on here before. I did with Tesco but have cancelled that account. An alternative issue was as  below

 

You saved the password but the registry contains incorrect information for the Protected Storeage system provider subkey for the user account .  

 

Can anyone suggest what to try please? 


Hi.

 

It's the settings that is the issue, and not particularly likely anything to do with registry,

 

The network password is actually asking you for the password for the email address.

 

What version of outlook are you using?

 

 

This is for Outlook 2013: Go back into the Outlook settings for the email account (File/Account Settings/Account Settings). Click the account you require and choose Change.

 

In this area you will most of the relevant details.

 

@For User Name - this can be just the bit of your email address before the @ (but can include the whole email address).

 

 

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Distinguished Guru
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Message 27 of 43

Re: Dumb question from newbie

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@XRaySpeX wrote:

The Network pwd is just the pwd of the POP3 server. It's just Outlook terminology & nowt to do with BT.


The Network password as shown in the picture supplied is the password of the email address and is something to do with BT!

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Message 28 of 43

Re: Dumb question from newbie

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@XRaySpeX wrote:

But, @licquorice, @gg30340 told the OP to enter just "prefix only of email address". Which is it to be?


It can be with or without.

 

Over the years, some people have found that sometimes it works with and not without or visa versa. Typically either works for me, and in various mail clients.

 

What is usually needed is the correct email address in the Email address section of the Outlook settings.

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Message 29 of 43

Re: Dumb question from newbie

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@Andy_N: I meant the terminology. BT does not call it "Network pwd".

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Message 30 of 43

Re: Dumb question from newbie

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@XRaySpeX wrote:

@Andy_N: I meant the terminology. BT does not call it "Network pwd".


Yes of course, my apologies ☺