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twobeards
Contributor
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Message 1 of 8

E_mail Account Not receving

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I have one of my e-mail accounts not receiving any e-mails since last night. I've logged on with web mail and also cannot compose a message to send. This is a sub account My main account is working OK. Anyone else experiencing any problems? Sending an e-mail from account A@btinternet.com to account B@btinternet.com and it never arrives

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jaywright
Aspiring Contributor
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Message 2 of 8

Re: E_mail Account Not receving

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yes, not received an email since early hours today, would usually have had 10' of mails, tried sending from another non-bt address and not received. have also logged on to webmail ok, just not receiving.

 

did not realise till this evening, so have only just tweeted to @btcare, but they close at 9, so not expecting response tonight

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twobeards
Contributor
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Message 3 of 8

Re: E_mail Account Not receving

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Finally got through to e-mail support. Known problem which has been escalated. Not really expecting a fix before Monday!!

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jaywright
Aspiring Contributor
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Message 4 of 8

Re: E_mail Account Not receving

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thanks for the update. odd can still log on ok and still send (confirmed received) just affecting receiving. cheers

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Distinguished Guru
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Message 5 of 8

Re: E_mail Account Not receving

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Hi.

 

I've seen similar issues, so I expect it's a server issue somewhere. Mine is still on Yahoo!, so extra info regarding if the account is still on BTYahoo or BTMail will be useful to see which is the culprit.

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twobeards
Contributor
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Message 6 of 8

Re: E_mail Account Not receving

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Bt Yahoo - and now OK as of about 2:00 a.m. this morning

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jaywright
Aspiring Contributor
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Message 7 of 8

Re: E_mail Account Not receving

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Yes, btyahoo and also ok as of 2am
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twobeards
Contributor
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Message 8 of 8

Re: E_mail Account Not receving

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Received a phone call this morning from Bt Support checking if everything OK my end - WOW.

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