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frankg4553
Beginner
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Message 1 of 2

E-mail password dilemma

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Hi

I had an e-mail address set up for my wife on my account, then about two years ago I had an awful amount of problems with my BT e-mail. Since then my wife's e-mail has disappeared from my account but it is still working on her iphone/iPad with her saved password, so it is still in the BT ether somewhere!

However, she cannot remember her password and I've tried every combination know to man, and still no luck!

This means that if she needs to log in on a PC, she can't because she doesn't know the password.

 

Is there any way of arranging a reset of her password for that e-mail address besides going through all of the 'forgot password' route, as it all comes to a full halt?

 

Thanks in advance

 

Frank

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: E-mail password dilemma

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Use the "Forgotten Password" in this link

 

https://signin1.bt.com/login/emailloginform

 

If it asks for security questions it is the email master account's answers that you must use.

 

The only other way would be for you to contact BT and they will need to make sure that you are the account holder etc.