I have a premium email service and long standing client with BT email. I have been utilising an email client app - outlook & Gmail - after yahoo mail became devoid. I used my app on my phone this morning without any issue. I changed my password on the BT homepage and this simple, security measure, has caused issues whereby my details are being shown as incorrect.
I was advised today by 2 customer service reps, that I can no longer access my email via an email client app. I can only access via web portal. The first rep was abrupt and very matter of fact....the second hung up on me whilst verifying my account. Aweful service and Im completely baffled by the old fashioned concepts adopted by BT regarding email client apps. Even more baffled that it was working this morning now, no longer recognises my account!
I researched online, I followed the instructions regarding IMAP and SSL encryptions. I noted all the incoming mail settings and outgoing settings and ensured the ports were of values 993 and SMTP port 465. Entered manually and still received error codes.
Yes, I can access my emails on line, but its a huge inconvenience as im not always able to get online! My emails, via a email client app, can be accessed and read, even when I am not connected to the internet. Could you advise what is going on please and why does this need to be such a hasstle! Its absurd for this day and age, where mobiles are utilised as mini computers and email clients are used regularly for convenience.....?????
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It happens all the time, password changes don't always get propagated to the mail servers. Stop your app from polling the server, change your password again, wait at least an hour to give the password chance to sync and then try again with the app with the new password.
There is nothing premium about the service, it is just the (mis)name BT give to the stand-alone email product. It is exactly the same as the normal email service for broadband customers
Thankyou, I will give it a go
Yep, the so called 'premium service' is what I had to pay for to keep my email, as I no longer subscribe to their other services. Rip off!!
It would seem that even standard bt mail allows you to utilise email clients like outlook etc. That's on your webpage. The basic does not allow this. I'm on a premium service which allows me to create numerous email addresses. Apparently there is a difference but BT customer service reps do not know this!!!
You can use an email client or an email app on which ever BT email service you have . There is no restriction depending on whether you are a BT Premium email account holder or a BT Broadband email account holder. If Customer Services told you other wise they are very much mistaken and need to be retrained.
The correct settings for the BT email system, regardless of if you are on the BTYahoo system or the BTMail system are as per this link.
What do you mean when you say "Basic" email account. There is only one standard of email account. You can have an email account with BT Broadband or you can pay for it with a BT Premium email account but they are both exactly same and have the same functionality. Can you post a link to the BT information page you refer to.
Before you change your password make sure that you turn off any devices that are trying to access the email account.
After you have changed the password check that you can access your email via webmail (on a browser).
If that works you should wait at least an hour and then add the new password to your device and again check it works. If it does then move onto the next device if you have one.
When setting up the email account on your device you are best to set it up manually, using "other" and ensure that you are using the correct settings as per this link.
Thank you for the link to the email settings and password reset advice.
It has enabled me to get my BT email address set up in Outlook on my Android phone so I have IMAP access to my emails again at last!
I selected the Advanced set up in Outlook but found the correct server names and ports had already been pre-selected for me so just needed to add my email address and password for both servers.
I can successfully send and receive emails and all seems to be working OK (touch wood!). Thanks again