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Distinguished Sage
Distinguished Sage
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Message 11 of 21

Re: Email Deleted

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your email address when accessing MYBT is just a username and nothing to do with actually accessing your email account   if you have not been using your BT email i.e. checking emails from friends/family etc then it sounds like it has been deleted



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Distinguished Sage
Distinguished Sage
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Message 12 of 21

Re: Email Deleted

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Using your email address to log onto MyBT is not the same as using your email account. When you use it to log on all you are doing is using it as a user name not an email account. 

You needed to log on to your actual email account where you check for and send emils from. If you did not do that the email account gets deleted and can not be recovered to be reused.

The email address will still work as a username so you can still log onto your MyB with it.

 

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Contributor
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Message 13 of 21

Re: Email Deleted

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Why does BT want to upset and annoy its customers

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Distinguished Sage
Distinguished Sage
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Message 14 of 21

Re: Email Deleted

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Why do BT's customers not read the Terms and Conditions which tells them about using an email account and what will happen if they don't.

https://www.productsandservices.bt.com/products/static/terms/feb2017btmail.html

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Contributor
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Message 15 of 21

Re: Email Deleted

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My husband is disabled and cannot read!!

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Distinguished Sage
Distinguished Sage
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Message 16 of 21

Re: Email Deleted

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That's a shame, perhaps you could have read them for him!

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Contributor
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Message 17 of 21

Re: Email Deleted

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I  had no idea about this deletiong thing.    It is a real pain.  

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Contributor
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Message 18 of 21

Re: Email Deleted

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It is a bit late to  tell me where to find the terms and conditions after the event.

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Distinguished Sage
Distinguished Sage
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Message 19 of 21

Re: Email Deleted

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That is why they should be read before the event. 

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Moderator
Moderator
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Message 20 of 21

Re: Email Deleted

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Hi @citizenz,

What has been said in this thread is correct, you can find more information here - Why has my BT Email address been suspended or deleted?

If you email hasn't been accessed for 90 days then its more than likely been suspended. You would still have 60 days to recover that email address. If it gone passed that 60 days then I'm sorry as nothing can be done to recover that email.

Thanks

PaddyB

 

 

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