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mr__cow
Newbie
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Message 1 of 2

Email Issue: There isn't a BT Yahoo! Mail service associated with the username/email address you've

Hi,

 

I've been trying to create my BT Mail email account however I get the following message when I try:

 

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Sorry

There isn't a BT Yahoo! Mail service associated with the username/email address you've entered.

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If never been given the option to create one so I'm not really sure what to do.

 

Has anyone else experienced this issue before?

 

Thanks,
Luke

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1 REPLY 1
Distinguished Sage
Distinguished Sage
398 Views
Message 2 of 2

Re: Email Issue: There isn't a BT Yahoo! Mail service associated with the username/email address you

To set up a BTMail email address you need to first of all have a BTID.

 

Once you have that you can then access your "MyBT" and MyExtras" which will allow you to "Mange MY BTMail" where you can then set up a BTMail email address.

 

See the following links

 

http://www.bt.com/static/wa/account/bt-id-explained/

 

https://www.bt.com/appsprofile/registration/signup.do?addAccountMandate=Y

 

http://bt.custhelp.com/app/answers/detail/a_id/44888/c/346,6588,6591/related/1

 

 

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