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Aspiring Contributor
1,110 Views
Message 1 of 10

Email Issue

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Hi Sean D.

 

I saw your past posts about contacting Libby Barr and that you are able to help more rapidly.

 

I am having a huge nightmare with personal email service and am a long standing private and business customer.

 

What can you suggest PLEASE?!

 

rGDS,

 

m.

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9 REPLIES 9
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Distinguished Guru
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Message 2 of 10

Re: Email Issue

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Hi @Foxy2409,

 

If you need help with an @btinternet.com residential account we can look into it for you. Bear in mind, if what you have been told already is true then we will not be able to get the email address back. Hopefully the email was associated to an active BT Broadband residential account or else you were paying for it through Premium Mail otherwise there is little to no chance that we can retrieve it.

 

To get in touch with us, click on my user name and then on contact the mods. We'll need as much information as possible including the account number the email was associated to IE your residential BT broadband or Premium Mail account number.

 

Thanks

 

DanielS

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Aspiring Contributor
1,083 Views
Message 3 of 10

Re: Email Issue

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Hi DanielS

 

I can see your user name but cannot see 'contact the mods'.

 

Please advise.

 

M.

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Aspiring Contributor
1,079 Views
Message 4 of 10

Re: Email Issue

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Hi DanielS.Found contact mods, message sent...

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Moderator
Moderator
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Message 5 of 10

Re: Email Issue

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Hi @Foxy2409,

 

Thanks for sending over your details. I tried calling this evening, sorry I missed you. I've raised this to our email tech guys to look into and I'll be in touch as soon as I have any updates for you.

 

Cheers

 

David

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Aspiring Contributor
992 Views
Message 6 of 10

Re: Email Issue

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Hi DavidM.

 

Thanks for your messages. You can try me anytime from now.

 

Rgds,

 

M.

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Moderator
Moderator
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Message 7 of 10

Re: Email Issue

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Thanks for getting back @Foxy2409.

 

I'm still chasing this and will be in touch as soon as I get any updates.

 

Cheers

 

David

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Aspiring Contributor
972 Views
Message 8 of 10

Re: Email Issue

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Hi DavidM...thanks for update ref coming back to me later.

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Aspiring Contributor
909 Views
Message 9 of 10

Re: Email Issue

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Hi DavidS,

 

Ant further news?

 

ERgds,

 

Mark Foxwell.

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Aspiring Contributor
886 Views
Message 10 of 10

Re: Email Issue

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Hi @DavidM

 

Things seem to working very well now.

 

Many thanks for your help.

 

All the best.

 

Mark.

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