cancel
Showing results for 
Search instead for 
Did you mean: 
ingnong
Beginner
229 Views
Message 1 of 6

Email Issues

Go to solution

Hi -having issues with logging into emails using Outlook or Mail on my PC or Phone. Also as I've had to reset my phone recently I now can't access emails using the App. Still working through website. Have tried changing passwords but that hasn't helped.

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
215 Views
Message 2 of 6

Re: Email Issues

Go to solution

have you tried using the search facility as there are numerous posts similar to yours  if web mail works then your password is ok  so stop all you other devices from trying to access email and just use web mail and after a few hours try one device and if that now works try another



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
ingnong
Beginner
211 Views
Message 3 of 6

Re: Email Issues

Go to solution

Ok thanks, will give that a try and see if it sorts itself out 🙂

0 Ratings
Reply
ingnong
Beginner
139 Views
Message 4 of 6

Re: Email Issues

Go to solution

Outlook and Mail now back to normal on my PC now 🙂

but unable to log in/set up the BT Yahoo App on my phone 😞

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
135 Views
Message 5 of 6

Re: Email Issues

Go to solution

The BTYahoo email app is being phased out and while it still works for an existing set up it will not work if you try to set up a new account or re-set up a previous account.

You will need to use another email app.

ingnong
Beginner
125 Views
Message 6 of 6

Re: Email Issues

Go to solution

Oh no that's a pity - ah well at least that explains the issue. 😞 thanks

0 Ratings
Reply