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adewolves
Aspiring Contributor
948 Views
Message 1 of 16

Email Login Issues

I have just tried to log in to my email account and it keeps telling me my login details are incorrect. I can assure you they are not, so it has to be an issue at BT's end. I use this email account for my work so it's vital I have access to it. I even tried to reset my password but it told me there is no account under that email address—I have had the same email address for years. Please help.

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15 REPLIES 15
prabtcom
Contributor
905 Views
Message 2 of 16

Re: Email Login Issues

I have exactly the same problem ( which in some odd way is reassuring - that the problem is not with you or I, but with BT )

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rich1608
Contributor
774 Views
Message 3 of 16

Can't log in with BT webmail

Hello

I just tried to log in to my BT email account using webmail and got the message shown in the attached screenshot. I double checked my details and tried again several times and it made no difference. I then tried sending an email to myself using my client which is Thunderbird and it came through within 2 seconds of sending it so the BT mail server seems to be working ok. Does anyone know if there is a problem with the webmail login or what else might be causing this problem? Many thanks.

bt.jpg

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rich1608
Contributor
871 Views
Message 4 of 16

Re: Email Login Issues

Same here, just posted about it. The mail server is working as my client (Thunderbird) works fine with a test email. It's clearly a problem with BT webmail.

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Mick_Reilly241
Beginner
804 Views
Message 5 of 16

Re: Email Login Issues

Same here with me. Email is working using mail app on my phone but can't login to it the way I usually do it using the bt mail login page. Also I can't login to the mybt app either 

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DavidM
Moderator
Moderator
776 Views
Message 6 of 16

Re: Email Login Issues

Hi guys and thanks for reporting this.

Sorry you're having problems. We're looking into this and will update here as soon as we have anything.

Cheers

David

DavidM
Moderator
Moderator
724 Views
Message 7 of 16

Re: Email Login Issues

Can you all try using client for now. We're aware of a webmail issue and are working on a fix.

Cheers

David

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prabtcom
Contributor
654 Views
Message 8 of 16

Re: Email Login Issues

"try using client" - What's that, please ?

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DavidM
Moderator
Moderator
641 Views
Message 9 of 16

Re: Email Login Issues

Sorry about that @prabtcom .

I meant an email client such as Thunderbird. Are you still having problems with your webmail?

Cheers

David

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fireplex
Aspiring Contributor
627 Views
Message 10 of 16

Re: Email Login Issues

I cannot login.

 

Just been on chat and they say fraudulent activity was spotted against their server and it will not be resolved until later!!

 

Very worrying news.

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