cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
410 Views
Message 1 of 6

Email Sub Account Not Being Removed

Go to solution

I don't know if I should be adding a new post to this resolved topic, but the same problem as I raised in my original post seems to have occurred again. The mods sorted it for me last time, but I didn't want to just contact them again without getting their permission.

I deleted another sub account just over 60 days ago, hoping it would have been removed, but it is still sitting there. I would like it gone if possible because I need to set up another sub-account and there are is other space available.

Can you help again please?

0 Ratings
Reply
5 REPLIES 5
Highlighted
Moderator
Moderator
397 Views
Message 2 of 6

Re: Email Sub Account Not Being Removed

Go to solution

Hi @Paulus47 Sorry the deleted email address has not dropped off your allowance.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

0 Ratings
Reply
Highlighted
Aspiring Contributor
378 Views
Message 3 of 6

Re: Email Sub Account Not Being Removed

Go to solution
Thank you, John. I have sent in the details as you suggested.
0 Ratings
Reply
Highlighted
Distinguished Guru
367 Views
Message 4 of 6

Re: Email Sub Account Not Being Removed

Go to solution

@JohnC2wrote:

Hi @Paulus47 Sorry the deleted email address has not dropped off your allowance.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John


Why does this actually happen?

How many more people does this affect that contact the phone helpdesk only to be told it's not possible? (They have done this, saying once full that's it).

0 Ratings
Reply
Highlighted
Community Manager - Retired
346 Views
Message 5 of 6

Re: Email Sub Account Not Being Removed

Go to solution

@Paulus47 good speaking with you earlier 🙂

This should be sorted for you now, if you log in now that sub-account will no longer be listed.

Let me know if you have any more problems with this.

Thanks

0 Ratings
Reply
Highlighted
Aspiring Contributor
332 Views
Message 6 of 6

Re: Email Sub Account Not Being Removed

Go to solution
Yes, it has gone. Thank you very much, Stephanie.
0 Ratings
Reply