<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
So I have an email account 'xxxxxxx@btinternet.com' however, when I try to 'secure' my account I get a red box warning me I have entered my password incorrectly too many times...please wait for 20 minutes - this is baloney...can someone help.