Email servers have a habit of playing up at times. There's nowt you can do. Just wait for them to recover & don't change any of your settings cuz there's nowt wrong with them.
My email account has been blocked several times in last two weeks. Each time I get text messages saying it has been blocked, suspected compromised. I use chrome browser to reset password and all is OK for a few hours then text messages start again. I have thunderbird using POP3 on my PC, my partner has a sub account and uses POP3 on a MAC. We both ocasionally use android phones to read email. It's een fine for years. Several weeks ago I received many emails, delivery status notifications, looks like someone was using my email address to spoof messages and they sent to non exisitant addresses to I got the resulting delivery status msg. Could be unrelated.
What is wrong with BT email? It's a pain to keep reseting the passwords, on PC, MAC, phones and laptops.
Come on BT pull your socks up!
Yes that is what I had last week texts saying it blocked.
And undelivered mail notifications. I am using pop3 on pc with outlook and have linked to the IPhone.
My sub account is my partners and setup the same way we share the home pc.
She uses the iPad and her iPhone more but not having this problem luckily.
I use webmail on my works laptop as I am away a lot in the week and doesn’t help I am trying to find a new job and not getting or answering email is helping.
I cannot even reset it now.
Hi, welcome to the forums.
Your fault (and the other in this thread) sounds like a system fault, whereby a spoofed email address is being treated as a compromised account.
There is nothing the user casn do about spoofed email address, but the system team CAN do something about the appaling system that treats it otherwise.
There should never be any reason to change password in this case as it's nothing you have done.
What probably happens is that the user alters password due to the system telling them to do so, but sporadic bounce and non-delivery notices keep appearing due to the way email is not instantaneous. So the system again thinks the user account is compromised and flags it again requesting the user does something. What may happen is the account then may become locked due to appalling system management.
This is a fault the mail team need to fix as a generic issue.
Well BT have reset it again and told me this time the way I have been unlocking my account was wrong. Even thou last week I was talked and email via chat through the very process. I was told that it is only the email that needs unlocking and not by MyBt login ? Which appears strange as the webmail goes back to MyBt login when trying to reset it. Also told my hub needs rebooting before changing passwords?
Cannot understand why that affects my laptop on btmail website and iPhone when away from home?
Anyway up and working currently so will see what happens.
There is a problem that some people have reported in synch between BTID login and associated email, and password changes not being done on one of them. They are different entities.
The password change for BTYahoo is :-
not sure if there's a similar direct link for BTMail.
As for hub needing rebooting, that's clearly not true.
Note that any primary account password change will also need to be done in BTFon access and BTSmartTalk if used.
Today my account was blocked again. I have had to logon using a browser and answer my security question and change the password. I didn't get text messages this time. Then I have to change the password in thunderbird on my PC and on my laptop and on my wife's Mac and on both our phones. This is very iconvenient and appears to be happening every day!
Come on BT there is nothing wrong with my email, it has not been compromised, please stop blocking it!