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rmculver
Beginner
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Message 1 of 3

Email account cannot send

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Hi BT,

A customer of mine is with BT and there email account was used as a SPAM source.

I have now corrected this problem but they are still unable to send messages. I think there account is still blocked?

I phoned BT today but the issues has still not been sorted. Reference: ******

The account in question is ******@btconnect.com

When we go to send an email we get a bounce back stating: -

Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send messages outside of your organization. Contact your email admin for assistance.

Please can this be resolved ASAP.

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Email account cannot send

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Please remove the email address and the reference number. This is a public forum.

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Email account cannot send

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@rmculver

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

btconnect email addresses are BT Business.

Thanks

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