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hscuff
Aspiring Contributor
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Message 1 of 5

Email account suspended

After going all the help pages, I cannot find an answer to why my premium email account has been suspended. Bills seem to have been paid okay, am at a loss.

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Email account suspended

If you have a BTYahoo email account and have been only accessing it using an email client/app that has been set up using the Yahoo servers and not the BT servers, it could be that the account is not being registered on the BT servers as being used and as such may have been deleted for non use.

See link

http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-email-address-been-suspended-or-de...

The correct BT settings are as per this link

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

In any event contact the BT Premium email team on 0808 100 6778 and they should be able to help.

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Distinguished Guru
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Message 3 of 5

Re: Email account suspended


@hscuffwrote:

After going all the help pages, I cannot find an answer to why my premium email account has been suspended. Bills seem to have been paid okay, am at a loss.


Hi.

What happened after you posted a similar message back in April this year?

https://community.bt.com/t5/Email/Email/m-p/1936223#M68737

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hscuff
Aspiring Contributor
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Message 4 of 5

Re: Email account suspended

Hi , changed to premium, apart from it not working for a couple of days a week or so ago, it has been fine up to now.

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Distinguished Guru
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Message 5 of 5

Re: Email account suspended


@hscuffwrote:

Hi , changed to premium, apart from it not working for a couple of days a week or so ago, it has been fine up to now.


Can you provide a little extra information, for example are you accessing the account via webmail using a browser or an app/client?

Are you receiving a message saying it's suspended? Usually when this happens, you have to go through webmail and change the password - providing security answers for this to happen.

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