Howdy - I've been trying to help my partner regain access to her old btopenworld email address from when she was younger. A long time ago it got comprimised and she stopped using it. We regained access a couple of years ago and all was well.
Recently in the past year or so, when we've attempted to login via the webmail at home.bt.com her user/pass is accepted, we get thrown into a password reset process due to suspicious activity. We reset the password, its accepted and on next logon the whole process starts again
How do we fix it ? Ideally want to get access to the underlying so we can get some important mails from a few years back. Its ever so slightly complicated by the fact her father is the primary account holder
