Howdy - I've been trying to help my partner regain access to her old btopenworld email address from when she was younger. A long time ago it got comprimised and she stopped using it. We regained access a couple of years ago and all was well.
Recently in the past year or so, when we've attempted to login via the webmail at home.bt.com her user/pass is accepted, we get thrown into a password reset process due to suspicious activity. We reset the password, its accepted and on next logon the whole process starts again
How do we fix it ? Ideally want to get access to the underlying so we can get some important mails from a few years back. Its ever so slightly complicated by the fact her father is the primary account holder
If the email account has not been used or accessed in 150 days it will have been deleted and its contents are not recoverable.
Why has my email address been suspended or deleted? | BT Help