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g32turbo
Aspiring Contributor
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Message 1 of 6

Email address migration to second BT account

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I have two residential broadband and phone accounts but am closing one of them as we're selling our second home. Of the four email addresses we use regularly three of them (1 primary, 1 additional and 1 friends and family) are associated with the account we are closing. Is it possible to transfer/migrate these 3 email addresses to my other broadband account?

On giving 30 days notice to close the account the advisor thought the email account migration would happen automatically but they weren't sure. I must admit to not having much confidence that will happen. How can I migrtae the email adresses while I still have both accounts open to ensure I don't lose them?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Email address migration to second BT account

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I have removed your duplicate post and alerted the mods to your problem.

Moderator
Moderator
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Message 3 of 6

Re: Email address migration to second BT account

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Hi @g32turbo,

Thanks for getting in touch. This will not happen automatically. I'll need to have them moved for you.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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g32turbo
Aspiring Contributor
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Message 4 of 6

Re: Email address migration to second BT account

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Fantastic response from Stuart and the team at the BT Community forum. This was not straight forward due to issues with merging BT and Yahoo addresses but ultimately successful. Great communication at every stage of the problem resolution. Well done guys.

Moderator
Moderator
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Message 5 of 6

Re: Email address migration to second BT account

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You are very welcome @g32turbo.

I've spoken with Stuart about all of this. To make sure everything goes smoothly I'll be in the office on Friday should you need me.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 6 of 6

Re: Email address migration to second BT account

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Everything has gone ahead smoothly @g32turbo.

Take care and have a great Bank Holiday weekend Smiley Very Happy

Thanks

DanielS

Community ModeratorDannyS
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