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Message 1 of 2

Email address recovery

Hi, my dad hasn't used his email in a very long time as he misplaced the password.  Is there anyway to recover the email address if the account has been closed? He doesn't want to create a new one as its linked to all of his other accounts and log ins. Any help would be greatly appreciated.

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Message 2 of 2

Re: Email address recovery

If he has not accessed it for a long period of time it will have been deleted.

Depending on when the email account was deleted, he may be able to recover the email address but not its contents if it is in his MyBT

See link

Why has my email address been suspended or deleted? | BT Help

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