I imported an email address into my MyBT account from my husbands MyBT account. In error, I then started to give that address to 'Friends and Family' and the address was moved out of my list of active email addresses. However I did not proceed to activate the address. Can anybody advise on how I cancel the 'Friends and Family' status and move the address back into my list of addresses?
Solved! Go to Solution.
I did this a few days ago so my memory of what I actually did is a bit hazy. My recollection is that, after importing the email address, I clicked 'See Options' and selected 'Give this email address'. After having done that I realised that I had made an error and aborted the procedure.
If I now select 'Email addresses you've given to friends and family (1)' I get the following:
You've given away an email address but it hasn't been activated yet. This email address will expire in 26 days. If your friend or family member has lost the link, you can give it to them again. Here is the link:
I do hope you'll be able to help
Hi @oldchris Thanks for posting back. The email address may be stuck in the transfer process so I've sent you a Private message explaining how you can contact the forum moderation team and we will look into this further for you.
Check here: https://community.bt.com/t5/notes/privatenotespage
Thanks to the moderators (especially DanielS) for resolving my problems. All now seems to be fine.