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oldchris
Aspiring Contributor
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Message 1 of 6

Email address to friends and family

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Hi There

I imported an email address into my MyBT account from my husbands MyBT account. In error, I then started to give that address to 'Friends and Family' and the address was moved out of my list of active email addresses. However I did not proceed to activate the address. Can anybody advise on how I cancel the 'Friends and Family' status and move the address back into my list of addresses?

Best wishes

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StephanieG
Community Manager - Retired
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Message 2 of 6

Re: Email address to friends and family

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Hi @oldchris  welcome to the community. can I just check, at what point of the "gifting" process did you stop?

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oldchris
Aspiring Contributor
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Message 3 of 6

Re: Email address to friends and family

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Hi StephanieG

I did this a few days ago so my memory of what I actually did is a bit hazy. My recollection is that, after importing the email address, I clicked 'See Options' and selected 'Give this email address'. After having done that I realised that I had made an error and aborted the procedure.

If I now select 'Email addresses you've given to friends and family (1)'  I get the following:

xxx@btinternet.com

You've given away an email address but it hasn't been activated yet. This email address will expire in 26 days. If your friend or family member has lost the link, you can give it to them again. Here is the link:

https://my.bt.com/appsprofile/registration/affiliatesignup.do?emailName=xxx


I do hope you'll be able to help

Regards

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JohnC2
Moderator
Moderator
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Message 4 of 6

Re: Email address to friends and family

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Hi @oldchris  Thanks for posting back. The email address may be stuck in the transfer process so I've sent you a Private message explaining how you can contact the forum moderation team and we will look into this further for you.
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

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DanielS
Moderator
Moderator
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Message 5 of 6

Re: Email address to friends and family

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Hi @oldchris,

Thanks for taking the time to speak with me today.

I am glad that I was able to restore your email account for you Smiley Happy

Take care and have a great evening.

Thanks

DanielS

oldchris
Aspiring Contributor
1,893 Views
Message 6 of 6

Re: Email address to friends and family

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Thanks to the moderators (especially DanielS) for resolving my problems.  All now seems to be fine.

Great support!