In case you are not aware of what the OP wanted to achieve
"Hi, can I ask if it’s correct that I need to purchase the premium package to access my emails through an app? "
and after being give replies to that question she then went on to say
"To clarify, in reality if I want it through an app I will have to upgrade to premium?"
Can you explain how creating a shortcut link to her email web page page is going to achieve the above and what would be the point of having the shortcut, she would still have use webmail and she would still not be able to use an email app.
I’m actually a female but that’s besides the point!
my initial question was that I wanted to access my emails with ease via an app to save the carry on of going through the web mail as I had to keep refreshing and it was always logging me out amongst other issues, my problem was that I found it harsh to have to be charged £7.50 pm for this service when I’m already paying business rates, I assumed an email app would be included in the package but I’ve now learned after so many months it’s not so I’ve now upgraded this evening to the premium level. However thank you to everyone who took the time to explain my options. 🙂
Another genuine option would be if you have a trusted relative who has BT Broadband, you could have your email account attached to that BT Broadband account.
Once it is attached to the relatives broadband account the email account could then be "gifted" to you at which point you would set up your own MyBT and you would then have full control of the email account and its password. It would be as per your email account prior to you moving away from your residential broadband account which would include setting it up on an email client/app.
Your relative would not be able to access it but if they stopped their BT Broadband you would be back to BT Basic email.
If you did this you then give 30 days notice and stop paying £7.50 for the BT Premium email.