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Beginner
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Message 1 of 9

Email attachment previewing

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I've been using BT Yahoo Mail which now seems to be just BT Mail.  Previously if I had an attachment on an email I would have the choice of previewing or downloading it.  I still have that choice but the preview panel has disappeared and I cannot preview.  I don't want to download every attachment I get so how can I get the preview panel back?  Is this part of the BT email improvements??

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Email attachment previewing

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Try clicking on the attachments PDF Icon not the name of the attachment

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Beginner
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Message 3 of 9

Re: Email attachment previewing

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Thanks for the suggestion, but what's happened is that the preview panel on the right of the email has all but disappeared.  When I click on "Preview", what's left of the panel shoots right and completely disappears so, no preview. It was working fine until a couple of weeks ago, round about the time I started being told that the system was moving from BT Yahoo, to BT.

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Email attachment previewing

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Who told you that the system was moving from BTYahoo to BTMail because they are wrong. If you were on BTYahoo after 2014 you are still on BTYahoo.

If you go into the settings you can change the way the layout of the messages which may help.

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Beginner
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Message 5 of 9

Re: Email attachment previewing

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Re the change in email, this is the message I was getting;

If you’re using an internet browser (like Internet Explorer or Google Chrome)
You may be using an old link, to view your email please go to https://www.bt.com/email


Setting up your email?

It looks like you might have selected ‘Yahoo’ when setting up your email, please select ‘Other’ and then enter your email address and password.
 
Anyway, that's by the by.  With regards to my stated problem, I logged on this afternoon and it seems to have resolved itself.   I can now click  on "Preview" for a document and the preview screen opens up with the document on show.   Weird.  But thanks for your help, anyway.
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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: Email attachment previewing

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All the message means is that you can no longer log on via the Yahoo log on page or the Yahoo server settings and you must use the BT server settings and BT log on page. It does not mean that you have been moved from BTYahoo to BTMail.

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Beginner
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Message 7 of 9

Re: Email attachment previewing

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Got it, thanks.
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Beginner
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Message 8 of 9

Re: Email attachment previewing

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That answer is absolutely incorrect.  BT Yahoo are being migrated to BT Email.    As you have found, it all changed  if you were moved to BT Mail.  I was a couple of months ago and I would say it is a disaster.  

Click on the attachment and it comes up in a new window, but I cannot find a a way of moving through them without exiting one then looking at the next.  A compete shambles, and by no means the only thing.

Hover over an incoming name to see an email address?  An easy way to see if it is from the genuine sender  (eg BT Comms, with your 'bill'.   Gone now.  EH?

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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: Email attachment previewing

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You are posting on a thread which is a year old and which at the time of posting was correct as regards the BTYahoo to BTMail migration. The "new" migration started in Dec 2019.

If you are using a preview view you can see where the email came from you can also use the "More" button and "View Source" which will give you the complete information regarding the email and its journey to your inbox.

If you open an email with more than one attachment, if you click on the paper clip with a number beside it just below the email address and date it will open the attachments. You can move between them by clicking on the forward and back arrow half way down the attachment box.

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