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Message 1 of 3

Email bouncing back

A company is trying to send email to my "@btinternet.com" address but it keeps bouncing back. However, if I send them an email, same address, I get an auto-reply into my Spam. Why does this happen and how do I correct it? The company says the problem is at my end!

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Message 2 of 3

Re: Email bouncing back

Have you tried adding the email address to your safe senders/allowed list? As this may override some of the checks done. Also I'm assuming the companies email domain has a SPF, DKIM and DMARC policy and that they are passing? You can check the email headers of the auto response to see. You can use https://mxtoolbox.com/emailhealth/ to help with this too.

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Message 3 of 3

Re: Email bouncing back

Thank you for your response. The address is in my email list. I have tried the mxtoolbox link and it has come up that it has failed the SPF. I will email the sender with that result and hope for the best!
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