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Gristle
Aspiring Contributor
543 Views
Message 1 of 9

Email breach urgent

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Hi yesterday I had to send the police an email to get someone arrested of screen shots my account then had security block and haven’t sent I tried calling but bt couldn’t help my issues is I’m not getting able to log in it won’t accept my email password can I still send message somehow or help every way o try to log in it’s won’t accept 

help please thank you 

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8 REPLIES 8
DavidM
Moderator
Moderator
518 Views
Message 2 of 9

Re: Email breach urgent

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Hi Gristle and welcome.

I'm really sorry you're having problems with your email. Have you tried changing your password? Has the email been hacked?

Cheers

David

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Gristle
Aspiring Contributor
511 Views
Message 3 of 9

Re: Email breach urgent

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Email not compromised it was sending too many images to the police . I can’t or ot won’t accept my password or able to retrieve new email as I can’t read the messages they are sending the pin too . And I’ve just tried to get them to send pin to another on different account and now they say I’ve got to wait for password key to arrive up to five days 

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DavidM
Moderator
Moderator
503 Views
Message 4 of 9

Re: Email breach urgent

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Hi @Gristle,

Thanks for getting back. The PIN you've mentioned is a validation tool we use for security reasons. Are you the account holder?

Cheers

David

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Gristle
Aspiring Contributor
499 Views
Message 5 of 9

Re: Email breach urgent

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Yes it is someone just told me to try a few things and it’s letting me change my password now hopefully it will all be good and working now so I can send these emails 

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Gristle
Aspiring Contributor
480 Views
Message 6 of 9

Re: Email breach urgent

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It’s worked I’m awaiting all emails to download and managed to send what I needed to 

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DavidM
Moderator
Moderator
476 Views
Message 7 of 9

Re: Email breach urgent

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Great to hear you got it sorted @Gristle.

Cheers

David

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Gristle
Aspiring Contributor
468 Views
Message 8 of 9

Re: Email breach urgent

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Thank you 

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Gristle
Aspiring Contributor
446 Views
Message 9 of 9

Re: Email breach urgent

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I am now getting mailer demon notices how do I sort this out do you know 

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