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StephenKent
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Message 1 of 5

Email client (Outlook) on Android can no longer access BT email

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Hi, I am having a problem with accessing my btinternet.com email address from my Android phone and was wondering if anyone could help.

I use the Outlook app to access BT email and it was working fine until this morning. When I opened Outlook, a message was displayed saying I needed to log in again. When I attempted to do so, the system displayed "Logging in" for about two minutes before displaying a message that it had failed. I updated the Outlook app and tried again, with no success.

Have BT changed any settings on their side?

Thanks

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licquorice
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Message 2 of 5

Re: Email client (Outlook) on Android can no longer access BT email

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Happens all the time, do nothing and will right itself in a day or two. I presume access via webmail is still ok.

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StephenKent
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Message 3 of 5

Re: Email client (Outlook) on Android can no longer access BT email

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Thanks for the reply! 
Yeah, webmail is still working fine so I will give Outlook a couple of days and see what happens. The old Yahoo app was still the best, though. Wish they still supported that.

 

Cheers

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gg30340
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Message 4 of 5

Re: Email client (Outlook) on Android can no longer access BT email

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StephenKent
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Message 5 of 5

Re: Email client (Outlook) on Android can no longer access BT email

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You were right, the problem sorted itself out in the end. Cheers.
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