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sweepea
Contributor
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Message 1 of 2

Email client password for family member

I set up my wife's email on her old machine some time ago and it works OK.  I'm now trying to set up the email(Thunderbird)  on her new machine without much success. It keeps complaining about the password. As far as I am aware I only have the one password, which gives me (the account holder) access to the BT website and my account. I presumed that password was the one required for the mail servers. I've used this but it will not accept it. I do not want to change the password since it works fine. I should be grateful for any advice and help.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Email client password for family member

The password you need to use is the one which she uses to access her email account on her old machine.

You should set Thunderbird up manually and make sure that you are using the correct settings as per this link.

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

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