cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Gerry4
Beginner
565 Views
Message 1 of 5

Email crashing out

Every time I close an email I crash out of BT mail. How can I fix this?

0 Ratings
Reply
4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage
539 Views
Message 2 of 5

Re: Email crashing out

How are you accessing your email account, is it on a browser and if so which one?

If on a browser how are you reading the email. Is it by double clicking on it and it opening in a new window or is it by single clicking and the email opens or is it by using a "preview" view and the email is read when you click on the email in the list and it shows either to the right or below the list?

0 Ratings
Reply
Gerry4
Beginner
531 Views
Message 3 of 5

Re: Email crashing out

On Chrome. Opening by double clicking so that i can reply
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
528 Views
Message 4 of 5

Re: Email crashing out

Single click.

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
520 Views
Message 5 of 5

Re: Email crashing out

I have check by double clicking and opening the email in a new window and I can reply without problem and close the window without problem so it would not appear to be a general problem.

As has been mentioned, try a single click and use the reply to arrow at the right hand side to see what happens.

0 Ratings
Reply