Email deleted from Account - Urgent to retrieve please Mods - thank you!!

[flytothemoon]

I am the primary account holder and have 4 used emails out of 11.  I gave one to my elderly mother, and this has been deleted from my account.  She has just gone on holiday today, and advised that she cannot access the email account.

I tried to sign in, and again it is not recognising my primary account details, I logged into my BT and it has been removed from the list.

Many thanks.

[flytothemoon]

Also wanted to add mother is 70, father is 84 and it has all of their flight details on it, so we really need to urgently access this email account.

Many thanks

[PaddyB]

Hi @flytothemoon,

Thank you for posting. I'm sorry if your mom can't access her email address. What message does she get when she tries to sign in? 

How is she trying to access the emails is it through an email client or just through the web browser?

The quickest way to get this sorted is by calling 0800 800 150 and the email team would be able to get this investigated.

Alternatively, if you would like the mods to take a look at this for you, we can do so but due to lack of resources, there will likely be a 24 -48  hour delay.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[flytothemoon]

Hi Paddy,

Thank you so much for responding, we have tried to sort it, I have sent you a PM with all of the details.

Really appreciate your help.

[flytothemoon · Accepted solution]

This is a very late reply / thank you to Danny and the Mods for sorting this out, they did an outstanding job as always.  Thanks guys! much appreciated.

[DanielS]

Thank you for getting back to me @flytothemoon.

I am very happy that I was able to help you get everything resolved.

I hope your Mum had a great holiday and is doing well.

Feel free to get in touch if you ever need help in the future,

Dan