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Gixxerbaz
Beginner
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Message 1 of 6

Email doesn’t exist

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Went on my email today , was connecting , said last updated on 21/2/19, had a login failure , said to re-enter my password , email adress was already in the box , pressed next , came up red , email doesn’t exist , tried afew things logging in to my brain in the web ect nothing , got a varification code but it only says it’s only linked to my other btinternet account ? Any ideas ?? I’m not personally a by customer , my other bt email is still live so I don’t understand what’s going on with this 1
Rgds Barry
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Gixxerbaz
Beginner
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Message 2 of 6

Re: Email doesn’t exist

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I just tried to log in again it actually say email unrecognised ?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Email doesn’t exist

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Welcome to this user forum.

If you are not a BT Broadband customer, or are not paying for BT Premium mail, then your email address would have been deleted. The other one will go the same way soon.

 

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Gixxerbaz
Beginner
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Message 4 of 6

Re: Email doesn’t exist

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Ok understood , but I’ve not been a by customer for years
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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Email doesn’t exist

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BT have only relatively recently been culling email addresses as @Keith_Beddoe said  once gone they are deleted for good



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Andy_N
Distinguished Guru
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Message 6 of 6

Re: Email doesn’t exist

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@Gixxerbazwrote:
Ok understood , but I’ve not been a by customer for years

Hi.

What happens is this.

BT seem to run a cull robot from time to time, which seems to pick up accounts that are not associated with a BT Broadband account or BT Premium, or indeed those that have left BT.

This robot doesn't do them all, hence for some reason or other - many people like yourself, have been using their BTinternet email address for a long time, then all of a sudden it can be deleted. If you had information on the address within webmail only, then that information can be lost completely. However there's a chance of resurrection, but only with moderator help and as long as you pay for BTPremium Mail at (currently) £7.50 per month on a months contract.

As has been said, your other account may or maynot be deleted soon, but if you need information from it - use a mail client a set up an access to it (possibly best to set up as pop3 access, unless you need to have the sent information as well).

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