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Patmbradley
Beginner
598 Views
Message 1 of 6

Email errors with iPad and Android

In tha last few days, my Btemail account will not appear on my iPad or android devices.  I have deleted and attempted to reinstate the account on both devices to no avail.  The account can be accessed through web mail but won’t connect up through either devices mail app.  Any ideas?

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5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
587 Views
Message 2 of 6

Re: Email errors with iPad and Android

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

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Patmbradley
Beginner
563 Views
Message 3 of 6

Re: Email errors with iPad and Android

Broadband
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NeilO
Moderator
Moderator
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Message 4 of 6

Re: Email errors with iPad and Android

@Patmbradley welcome to the community and thanks for posting, what errors are you getting on the iPad and Android when setting up the email account?

Thanks

Neil

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Patmbradley
Beginner
525 Views
Message 5 of 6

Re: Email errors with iPad and Android

I deleted the account and attempted to add it back. In doing so I get an error message “the imap server mail@btinternet does not support password authentication. The only way around this is to download the by app and use that for email.
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licquorice
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Email errors with iPad and Android

You need to select plain authentication for SMTP rather than secure authentication. Secure authentication is not required as port 465 uses SSL and is encrypted.