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Focus1514
Beginner
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Message 1 of 9

Email issue iphone 11 pro max

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Hi i have lost my email access on my iphone 11 pro max it suddenly stopped working after mail stopped on my computer which is now working ok  saying wrong password or username which its not have rung india ! Helpdesk ! Bt.they told me to ring apple and ask them to to manually switch off  icloud at their end !! Then it would work!!  I have deleted account on iphone and tried to reset it still not working  at my wits end help!! 

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albertj
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Message 2 of 9

Re: Email issue iphone 11 pro max

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Hey there @Focus1514 

Welcome to the Community!

Thanks for posting and sorry to hear about your issue.

To double check your username and password is correct, can you login to BT Mail Online: https://signin1.bt.com/login/emailloginform

Also, are you a active BT Customer or paying the £7.50 for Premium Mail?

Are you setting it up as shown here? https://home.bt.com/techgadgets/techguides/how-to-set-up-email-on-your-ipad-11363861588840

Thanks

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Message 3 of 9

Re: Email issue iphone 11 pro max

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Just a quick reply to add to @albertj  comment.

If you go to the iPhone settings> at the top you will see a menu for your accounts. 

You can remove your link for  your email account with iCloud. No need to contact Apple!

Then, if necessary, set up your email again.

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gg30340
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Message 4 of 9

Re: Email issue iphone 11 pro max

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iCloud has nothing to do with this problem. It is a BT server problem which has been going on for some time and the best advice when it happens is to do nothing, especially do not change passwords or delete the account from your phone as that can cause more problems than it solves.

The first thing to do when it happens is check to see if you can log on to your email account via a web browser. If you can there is obviously nothing wrong with your password or account hence the advice to do nothing.

If the problem did not resolve its self after a day or two or in your instance where you have deleted the email account from your device you should stop your iPhone and any other devices from checking for email.

Once you have done that, change your email password and check that you can access your email via webmail (on a browser). 

If that works you should wait at least 30 minutes to an hour and then add the new password to your iPhone and again check it works. If it does then move onto the next device if you have one.

If the above does not resolve the problem, when you change your BT password on an iPhone/iPad/Apple device it may only change for INCOMING mail.

To change the outgoing mail password you have to go into Settings; then scroll down to Mail, Contacts, Calendars. From there select the BT email account and select the account where it is listed under IMAP. 

You will find the details for the account and can change the password for the Incoming  server there, the outgoing mail server only shows SMTP and mail.btinternet.com You have to tap on that Primary Server in order to find where the Outgoing password is hidden so you can update it. 

When setting up the email account on your device you are best to set it up manually, using "other" and ensure that you are using the correct settings as per this link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

 

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Focus1514
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Message 5 of 9

Re: Email issue iphone 11 pro max

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Hi thanks for advice solved problem myself read reviews online apparently if you loose Access on bt email main account on computer/laptop this knocks out iphone access i changed password on main computer deleted account on iphone waited 30 mins reset account on iphone entered new password all now working fine thanks dave
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Focus1514
Beginner
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Message 6 of 9

Re: Email issue iphone 11 pro max

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Hi thanks for advice solved problem myself read reviews online apparently if you loose Access on bt email main account on computer/laptop this knocks out iphone access i changed password on main computer deleted account on iphone waited 30 mins reset account on iphone entered new password all now working fine thanks dave

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bigbilly
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Message 7 of 9

Re: Email issue iphone 11 pro max

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Thanks for that as I have the same problem. How do you delete webmail on iPhone and reset. Sorry a bit new to this !
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gg30340
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Message 8 of 9

Re: Email issue iphone 11 pro max

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You don't. The advice the OP gave is the same as what was given in message 4 above. 

You must stop all your devices from checking for emails while you change the password, then wait an hour before trying to add the new password on your devices

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bigbilly
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Message 9 of 9

Re: Email issue iphone 11 pro max

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Many thanks

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