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brookie
Beginner
613 Views
Message 1 of 6

Email logging out after a minute

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After I've logged into my btopenworld emails I'm logged out almost immediately even if I'm reading or sending an email. This has just started happening today on my works PC. Everything is working fine on my iphone

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5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Email logging out after a minute

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Have you tried clearing the history and cookies from your web browser?

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brookie
Beginner
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Message 3 of 6

Re: Email logging out after a minute

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No I haven’t , I’ll try that when I’m back in work on Monday. 
many thanks. 

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brookie
Beginner
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Message 4 of 6

Re: Email logging out after a minute

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Hi

I've now cleared my web browser of cookies and history and everything now seems to be working fine.

Thank you for the suggestion.

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Stephen5000
Expert
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Message 5 of 6

Re: Email logging out after a minute

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@brookiewrote:

Hi

I've now cleared my web browser of cookies and history and everything now seems to be working fine.

Thank you for the suggestion.


Good practice to clear your cookies once in a while, but I think the upgrade today to v2.18.2 of WebMail was the actual cure to your logging out issue...

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brookie
Beginner
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Message 6 of 6

Re: Email logging out after a minute

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Ah right, thank you for the information.

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