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Aspiring Contributor
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Message 1 of 11

Email login - here we go again

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Here we go again, I'm using Thunderbird for email and today I cannot login. Webmail works ok as usual.

I wish I had a penny for every time this problem rears it's ugly head, why oh why do we have to put up with BT's crappy support for 3rd party Email clients?

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Email login - here we go again

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Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Have you checked that you are using the correct settings in Thunderbird?

See links

https://www.bt.com/help/email/bt-yahoo-update-settings

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

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Contributor
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Message 3 of 11

Re: Email login - here we go again

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I have the same very annoying problem. I cannot set up a BT account in Mail. I have tried both ways: Yahoo and Other. All i get is an account called Outlook 2 which does not receive my BT mail.

Yes, I am a BT Broadband customer

No, I don't use another third party app except, BlueMail through  which I can set up a BT account (so why not in Mail?)

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Email login - here we go again

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@clayto

I would suggest that you start your own thread so that you get answers to your specific problem and avoid confusion with any answers for the OP of this thread.

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Aspiring Contributor
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Message 5 of 11

Re: Email login - here we go again

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UPDATE/EDIT
It seems I just cannot send any emails via Thunderbird or my Andriod phone app, I can receive emails on both ok.
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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Email login - here we go again

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@Nightlight wrote:
UPDATE/EDIT
It seems I just cannot send any emails via Thunderbird or my Andriod phone app, I can receive emails on both ok.

Can you answer the questions that I have asked.

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Aspiring Contributor
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Message 7 of 11

Re: Email login - here we go again

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Yes, I have checked all the settings and they are correct, nothing has changed at my end since yesterday when all was working fine.

This is a recurring problem with the BT mail servers that I have experienced many times over the years. I have no doubt it will correct itself given time.

Thanks for your input though 🙂

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: Email login - here we go again

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What about the question, are you a BT Broadband customer or paying for your email through a BT Premium email account?

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Aspiring Contributor
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Message 9 of 11

Re: Email login - here we go again

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I'm a BT Broadband customer using the free email service.

 

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Distinguished Sage
Distinguished Sage
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Message 10 of 11

Re: Email login - here we go again

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OK. It was just in case you weren't and your email account had been downgraded which could have caused your problem.

As you have said, the best thing now is to just wait and see if the problem resolves its self.

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