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Message 1 of 2

Email login web and Outlook not working, phone working fine

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Is there a known ongoing issue with email login?

For 2 days I can't login to BTMail on the BT site, can't login to MyBT and Outlook keeps asking for a password.  Weirdly the email app on my phone currently has no issues.

Normally this situation only lasts 24 hours or so but this has been longer.

I have checked passwords etc with no issues found, just get a TS-0003 error, even when I try to change my password.

Any ideas or knowledge of an issue?

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Message 2 of 2

Re: Email login web and Outlook not working, phone working fine

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Appears to be a VPN issue as disconnecting the VPN allows all to work....