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Email login

Been in Spain 4 months and email fine until overnight 3 days ago Mail was disconnected and had to log in,did not have password with me so went on to bt chat,was given new password and advised there was an outage on the system and to wait 24 hours then log in with new password.Did this but still wouldn’t connect.(this also applies to my wife’s separate email address).

contacted bt chat again today,advised to log on where my mail appeared,but this is an unsecured yahoo site,was informed that if my mail is on there I should be able to access it as normal BUT I CANNOT ! guy on chat said I must have an app running that’s stopping it,but my wife is not even able to get email on on my lap top I’m getting ads from Oath,that’s never happened before.Driving me mad.

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