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keithjdixon
Beginner
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Message 1 of 3

Email login

Hi all... Seasons Greetings.

 

I recently made a purchase online and added an email address for tracking my order, from a drop down box.  I used an address I had not accessed for a long time. 

 

xxxxxx@btinternet.com

 

I needed to reset my password on the by account, no access to the number I had, no access to the recovery email...I used a secret question answer... Reset my password, had it confirmed reset and that I should now be able to login...now it says I must setup secondary authentication but does not accept the new password to login gin to do this.

I still can't login and it takes me back to a page saying too many login attempts, reset password and goes through the whole process again...with the same result.

Any help please?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Email login

@keithjdixon 

Please edit out your email address, as its not allowed on this forum.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Email login

It may be that if the email address has not been used for a long time that the email account has been deleted.

Are you a BT Broadband customer or paying for the email account through a BT Premium email account?

Is your email account associated to a current BT Broadband account?

Can you log onto your MyBT and go to "Your Products" then "Email,manage". Once there do you see the email account?

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