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Message 1 of 3

Email missing from BT app

I use the BT email app on my iPhone to read my emails and EM client on my computer. 

I have noticed an email on my computer that is not on the BT app inbox or spam folder. If I log on to my BT emails on line it does not appear there either. I have not blocked the sender.

Is there anything I can do to avoid this I am concerned that I may miss something important

Thank you  

 

 

 

 

 

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Message 2 of 3

Re: Email missing from BT app

Have you configured EmClient as POP3 or IMAP? If the former, have you also ticked the box to leave a copy of the message on the server?

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Message 3 of 3

Re: Email missing from BT app

Thank you. It is configured for IMAP.
To the best of my knowledge this has not happened before and I could understand if the message was on my BT mail app and not on the client.
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