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Realmadrid6
Beginner
224 Views
Message 1 of 10

Email on iPhone

I can’t access my btinternet.com email address on iPhone 7.

Tried to reinstall thro Yahoo! Link and Other link but allows comes up days Bt Cookies and Says I must be using an old link 

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Email on iPhone

The correct settings for BT email are as per this link

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

see link about using the Yahoo settings

http://bt.custhelp.com/app/answers/detail/a_id/9962/~/setting-up-your-email

You are best to set up the email account manually and not with the iPhone's wizard. See link.

https://support.apple.com/en-gb/HT201320

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Realmadrid6
Beginner
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Message 3 of 10

Re: Email on iPhone

Still not working.  

When I login to my bt account it is not showing my email address.

it has my sons email and my business email under manage your email part. 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Email on iPhone


@Realmadrid6 wrote:

Still not working.  

it has my sons email and my business email under manage your email part. 

 


Are you a business user then, as this is the BT Residential customer forum?

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Email on iPhone

Can you log onto your email account via this link

BT Email

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Realmadrid6
Beginner
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Message 6 of 10

Re: Email on iPhone

No this is my personal account I’m trying to access 

I log in thro the link you put up and only shows my sons tylerbaillie and my business not my email address 

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Email on iPhone

Then perhaps the two that are showing are associated with a different account to yours, or yours has been deleted as its does not appear to be associated with the account you are logged into?

Has your email address ever shown on this account?

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Realmadrid6
Beginner
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Message 8 of 10

Re: Email on iPhone

I don’t know if it has ever shown on this account but it is my email address that is used to log in.

my email is still working on my pc so it’s not been deleted 

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Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: Email on iPhone

How are you trying to access your email account on your iPhone. Is it using the email app or are you using a browser?

If you are using the email app have you set it up using the settings given in the link I posted in message 2?

If you are using the correct settings, what happens when you try to access your email?

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Realmadrid6
Beginner
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Message 10 of 10

Re: Email on iPhone

I’ve tried to set up up thro Password Accounts and other like it says but always comes up saying either server busy or unable to access mail.btinternet.com

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