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Message 1 of 17

Email on iphone

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Hi,

My main BT email account has suddenly stopped sending emails on both my iphone and ipad.

I am still able to receive emails.

My other BT email accounts work fine on both devices.

I have deleted and reinstalled the email twice making sure the password is correct on incoming and outgoing settings.

All the emails work fine on my PC.

Oddly I am able to send to myself ok but not to anyone else on the ios devices.

Please help.

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Message 2 of 17

Re: Email on iphone

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Are you using IOS mail?

Has there been an IOS update recently?

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Message 3 of 17

Re: Email on iphone

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Are you a BT Broadband customer or paying for your email through a BT Premium Email account?

 

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Message 4 of 17

Re: Email on iphone

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Hi Steve,

Thank you for your help.

I have just updated my phone to the latest IOS 15.4.1 and the same problem is occurring

that I cannot send out emails.

 

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Message 5 of 17

Re: Email on iphone

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I am a BT Broadband and telephone customer.
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Message 6 of 17

Re: Email on iphone

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Okay.

Are the emails collecting in the outbox? If you can't see one then they are not.

Do you have another email account that does work with your phone?

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Message 7 of 17

Re: Email on iphone

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Yes they are collecting in the Outbox.

I have 2 other BT accounts on the phone with the same settings which work perfectly.

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Message 8 of 17

Re: Email on iphone

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Sorry - you did say about the other accounts. My bad!

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Message 9 of 17

Re: Email on iphone

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To add clarity the message "Connection to the outgoing server" "mail.btinternet.com failed" comes up each time I try and send email.
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Message 10 of 17

Re: Email on iphone

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Can you try logging in via BT web mail and sending a message from there?

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