Email on iphone

[Delta1]

Hi,

My main BT email account has suddenly stopped sending emails on both my iphone and ipad.

I am still able to receive emails.

My other BT email accounts work fine on both devices.

I have deleted and reinstalled the email twice making sure the password is correct on incoming and outgoing settings.

All the emails work fine on my PC.

Oddly I am able to send to myself ok but not to anyone else on the ios devices.

Please help.

[stevebrass]

Are you using IOS mail?

Has there been an IOS update recently?

[gg30340]

Are you a BT Broadband customer or paying for your email through a BT Premium Email account?

[Delta1]

Hi Steve,

Thank you for your help.

I have just updated my phone to the latest IOS 15.4.1 and the same problem is occurring

that I cannot send out emails.

[Delta1]

I am a BT Broadband and telephone customer.

[stevebrass]

Okay.

Are the emails collecting in the outbox? If you can't see one then they are not.

Do you have another email account that does work with your phone?

[Delta1]

Yes they are collecting in the Outbox.

I have 2 other BT accounts on the phone with the same settings which work perfectly.

[stevebrass]

Sorry - you did say about the other accounts. My bad!

[Delta1]

To add clarity the message "Connection to the outgoing server" "mail.btinternet.com failed" comes up each time I try and send email.

[stevebrass]

Can you try logging in via BT web mail and sending a message from there?