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bbbill999
Contributor
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Message 11 of 24

Re: Email on phone & Outlook not working today?

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Thanks everyone, I thought it was me.
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frustrated8
Beginner
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Message 12 of 24

Re: Email on phone & Outlook not working today?

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Thanks Andy, that's really informative. I'd already decided not to change anything as I'd learned this the hard way about 3 years ago! However I couldn't believe it was happening again which is why I called BT....I asked about the migration issue too and they insist that it's ongoing. I've been with BT Yahoo since the start and am wondering if those like me will be the last to be migrated.
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licquorice
Distinguished Sage
Distinguished Sage
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Message 13 of 24

Re: Email on phone & Outlook not working today?

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I can categorically assure you that the migration is not ongoing.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 14 of 24

Re: Email on phone & Outlook not working today?

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@frustrated8 wrote:
 I called BT....I asked about the migration issue too and they insist that it's ongoing. I've been with BT Yahoo since the start and am wondering if those like me will be the last to be migrated.

Who ever you spoke to at BT is totally wrong. The migration stopped about four years ago and it is NOT ongoing and there are NO plans for it to restart.

The Customer Services were meant to have been informed to stop giving out this false and misleading information but for some reason they appear to be ignoring it which I suspect is just so they can tell you something to get you off the phone.

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SueFoster110
Aspiring Contributor
950 Views
Message 15 of 24

Re: Email on phone & Outlook not working today?

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This did not work for me.  I believe that this should not be marked as resolved and should be sent to moderator to solve.

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SueFoster110
Aspiring Contributor
949 Views
Message 16 of 24

Re: Email on phone & Outlook not working today?

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This did not work for me. How to I escalate this to a moderator to take to BT for fesolution?

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bbbill999
Contributor
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Message 17 of 24

Re: Email on phone & Outlook not working today?

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Hello Sue 

im not a techie... anyway left it 24 hours and it sorted itself out... 

 

‘’like someone else on here a number of years ago I used the help line took me four hours to sort out something that wasn’t such a big deal... if I were u I would give it a bit longer and try again 

 

bill 

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SueFoster110
Aspiring Contributor
924 Views
Message 18 of 24

Re: Email on phone & Outlook not working today?

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I' been waiting for almost 10 days and it hasn't self repaired. Nor have any of the fixes on here worked for me.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 19 of 24

Re: Email on phone & Outlook not working today?

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@SueFoster110 wrote:

This did not work for me.  I believe that this should not be marked as resolved and should be sent to moderator to solve.


For information, threads are marked as solved by the person who started the thread. They generally do this because the problem that they have posted about on their thread has been resolved to their satisfaction.  

You have jumped onto their thread, the Op does not have to take into consideration that the problem, which may or may not be the same as you have, has been resolved or not resolved to your satisfaction.

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SueFoster110
Aspiring Contributor
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Message 20 of 24

Re: Email on phone & Outlook not working today?

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Zthanks hadn't realized this will need to wait to responses to my own thread.

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