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saabina
Aspiring Contributor
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Message 1 of 3

Email password not working

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Hi I have 2 btinternet email addresses on my account and on all 4 of my devices 2 android phones an iPad and android tablet it’s suddenly asking me for email password.  When I put the password in it says it’s incorrect but when I log in to bt.com the same password works perfectly.  I have also changed password on bt.com.   I have uninstalled and tried to reinstall the email but I can’t reinstall it as it says password incorrect.  I have phoned bt and they have been very helpful but eventually said if password works on bt.com then not a bt issue.

How can 2 separate email addresses both with bt fail on 4 separate devices at the same time with the same password issue.  It’s clearly not a device issue.   Can anyone help please!

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Email password not working

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Are you a BT Broadband Customer or paying for your email through a BT Premium email account?

If you are one of the above, were the email addresses/accounts set up on your present BT Broadband package or if a BT Premium email account holder, on that account?

Which email app are you using on each of your devices?

 

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saabina
Aspiring Contributor
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Message 3 of 3

Re: Email password not working

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All sorted now   it was wifi of the hotel I'm in. 

 

 

 

 

 

 

 

 

 

 

 

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